- CNNW 911/e911 Emergency Service Terms & Conditions
CNNW - CNNW, Inc. and it's contractors, agents, employees, associates, shareholders, partners and anyone working with
or for CNNW, Inc. and its subsidiaries.
Customer - You, the person or entity, and its contractors, agents, employees, associates, shareholders, partners, or
associates using the CNNW service.
911 - Emergency call service typically used for delivering emergency calls to a public safety access point.
PSAP: Public Safety Answering Point, VoIP: Voice over IP
Terms & Conditions
Due to recent pursuant FCC rulings and regulations, All customers who are using CNNW services as their primary
residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.
Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not
guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On
occasions such as this or in the event that your VOIP equipment and associated service is moved to a different
location, you will be required to give the dispatcher the location of your emergency in order to receive emergency
Unfortunately, Enhanced 911 service is not available to every location within the United States at this time. Our
provider, Intrado, Is working rapidly to expand their coverage areas within the US and is expecting to cover all area
of the United States by mid 2006. For locations e911 is not currently available; You will be required to announce the
location of your emergency to the PSAP dispatcher.
Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through.
Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over
those types of situations therefore are not held liable. CNNW will do everything within their power to prevent service
outages within its network.
In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound caller ID
value to the specific DID you are purchasing e911 service for; Your caller ID value must be set to the 10 digit number
only. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound Caller ID number to
the DID you have enabled e911 services for when making an outbound 911 emergency call. Failure to set the correct
caller ID value will result in a non-refundable $85 surcharge per 911 call.
By using CNNW's Enhanced 911 service, Customer agrees that CNNW, it's contractors, executives, members, customers,
agents, employees, carriers, 911 providers, and any anyone else associated with CNNW is not held liable for emergency
calls failing, even if it is determined that it is the fault of CNNW or its associates. Customer further agrees that
they will notify their Customers, contractors, agents, employees, associates, shareholders, partners, and anyone who
may use the CNNW 911 service of our limitations and make Customers agree to not hold CNNW or Customer liable.
Customer will be charged a regulatory recovery fee of $1 per month for each DID submitted to the e911 database. This
fee is non-refundable. Failure to enable e911 service will result in a non-refundable $85 surcharge per 911 call.
We reserve the right to make changes to our site, services, policies and these Terms & Conditions at any time.
By clicking the button labeled 'I Agree' below, you affirmatively agree to the previously stated Terms & Conditions of
our 911/e911 service.
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